FAQ

What exactly is a TubRing?

TubRing is the world's first bathtub drain protector & hair catcher that is compatible with standard pop-up drain stoppers. TubRing is a simple but ultimate solution for a problem that everyone has in their bathtubs, drain clogged with hair! Now all you need to do is installing a TubRing around your pop-up stopper. It fits most of the US standard pop-up stoppers on the market and collects every single hair.

What is a SinkRing?

SinkRing uses the same design principles as TubRing, and its smaller size makes it a messiah for your bathroom sink. SinkRing prevents small, valuable items (like your wedding ring) from getting lost down the drain.

Do you have a user manual?

Yes, we do! You may download a PDF version here. 

What type of pop-up stoppers are compatible with TubRing & SinkRing?

TubRing is compatible with three types of pop-up stoppers: 

Can I use a TubRing without a pop-up stopper?

No, you must have a stopper or plug to use a TubRing. You could purchase a pop-up stopper for around $8-$13 at a retail store like The Home Depot, Lowe's, as well as on Amazon.com. You may view a product on Amazon here. 

What are the dimensions of the TubRing & SinkRing?

- TubRing : 3.75"L x 3.75"W x 1.125"H

- SinkRing : 2.8"L x 2.8"W x 0.75"H

Do they slow down the water flow?

No, these strainers will not block water drainage as you could adjust the width of the openings of the slot filters by cutting off a few strands that are facing the drain hole, meaning ribs of the filters facing downwards and inwards, using a pair of scissors. Cutting off one strand every two to three strands will make the water drainage much faster. You will never have your feet submerged in a puddle of soapy dirty water in the middle of shower. 

Do they grow molds?

No, unlike plug-type strainer, TubRing sits and collects hair above the drain. After each shower, TubRing gets dried and stay dry until the next shower. This product usage environment prevents TubRing from getting moldy.

Do they catch naturally curly hair?

Yes, they catch long, short, straight, curly, thin, thick, even pet hair very well while it does not inhibit the flow of water to the drain. 

How quickly will my order ship?

Every order we receive is shipped out within 24-48 hours from our warehouse in California. Most customers in the United States receive their orders within 3-5 business days. We ship overseas to most countries and the arrival times have varied from 7 to 15 business days. If your order has not arrived by the 16th day, feel free to email us at support@thetubring.com for a quick investigation.

Can I return it if I don't like it?

After we attempt to help you diagnose any issues you may be having, we'll gladly accept returns on any of our products. We typically ask that you contact us within 60 days of receiving your product for a return, but we'll gladly extend this courtesy if special circumstances arise. As long as you ship the unit back to one of our warehouses in a timely manner, we will gladly issue a full refund of your purchase price. Please email support@thetubring.com to inquire about returns.

How can I stay informed about your products?

The two best ways to stay up-to-date about our current and future products is to follow us on Facebook or to sign up for our newsletter on our homepage. We'll send occasional updates on new products, promotions, and giveaways.

What about your wholesale opportunities?

Feel free to email us at sales@thetubring.com for any wholesale and distribution inquiries you may have. You can expect a response from our sales representatives within 24-48 hours.