FAQ

What exactly is a TubRing?

TubRing is the world's first bathtub drain protector & hair catcher that is compatible with standard pop-up drain stoppers. TubRing is a simple but ultimate solution for a problem that everyone has in their bathtubs, drain clogged with hair! Now all you need to do is installing a TubRing around your pop-up stopper. It fits most of the US standard pop-up stoppers on the market and collects every single hair.

What is a SinkRing?

SinkRing uses the same design principles as TubRing, and its smaller size makes it a messiah for your bathroom sink. SinkRing prevents small, valuable items (like your wedding ring) from getting lost down the drain.

How can I use it?

Step 1. Install TubRing.

Step 2. Take your shower peacefully.

Step 3. Remove TubRing.

Step 4. Remove hair using tissue paper.

What type of pop-up stoppers are compatible with TubRing & SinkRing?

TubRing is compatible with three types of pop-up stoppers: 

Can I use a TubRing without a pop-up stopper?

No. You need to have a stopper or plug to keep it in place. Those $10 standard pop-up stoppers can be found at retail stores like Home Depot, Lowe's as well as on amazon.com. 

What are the dimensions of the TubRing & SinkRing?

- TubRing : 3.75"L x 3.75"W x 1.125"H

- SinkRing : 2.8"L x 2.8"W x 0.75"H

Do they slow down the water flow?

No, these strainers will not block water drainage as you may adjust the width of the openings of the slot filters by cutting off a few ribs that are facing the drain hole, meaning ribs of the filters facing downwards and inwards, using a pair of scissors. Cutting off one rib every two to three ribs will make the water drainage much faster. You will never have your feet submerged in a puddle of soapy dirty water in the middle of shower. 

Do they grow molds?

No, unlike plug-type strainer, TubRing sits and collects hair above the drain. After each shower, TubRing gets dried and stay dry until the next shower. This product usage environment prevents TubRing from getting moldy.

Do they catch naturally curly hair?

Yes, they catch long, short, straight, curly, thin, thick, even pet hair very well while it does not inhibit the flow of water to the drain. 

A few tips on how to use TubRing & SinkRing

- Before installing a TubRing or SinkRing, you must make sure that the drain pipes are clean and free of clogs.

- For SinkRing, adjust the height of the stopper to maximize the opening for water drainage. This video could be a help. https://youtu.be/7MUi7vFmzS8

- After a shower, wait until the grey water drains completely. If the TubRing is removed while water is flowing, collected hair might be washed into the drain.

- If spit or phlegm start to build up on a TubRing or SinkRing, simply remove the ring, turn upside-down, and reinstall it. Run water over the ring for 5-10 seconds to clean it up.

- If pet hair or short & thin human hair is collected inside the ring, use a pair of tweezers or your thumb and index finger to remove it from the inside of the ring. 

- If you are experiencing slower water drainage, you may widen the opening of the slot filters by cutting off a few of the ribs that face the drain, meaning downwards and inwards. Cutting off one of every two to three ribs will make the water drainage much faster.

- If hair passed through the TubRing or SinkRing, it must have been caused by a gap between your ring and the surface of the drain. We recommend that you press the TubRing or SinkRing completely downwards to close any gaps.

How quickly will my order ship?

Every order we receive is shipped out within 24-48 hours from our warehouse in California. Most customers in the United States receive their orders within 3-5 business days. We ship overseas to most countries and the arrival times have varied from 7 to 15 business days. If your order has not arrived by the 16th day, feel free to email us at support@thetubring.com for a quick investigation.

Can I return it if I don't like it?

After we attempt to help you diagnose any issues you may be having, we'll gladly accept returns on any of our products. We typically ask that you contact us within 60 days of receiving your product for a return, but we'll gladly extend this courtesy if special circumstances arise. As long as you ship the unit back to one of our warehouses in a timely manner, we will gladly issue a full refund of your purchase price. Please email support@thetubring.com to inquire about returns.

How can I stay informed about your products?

The two best ways to stay up-to-date about our current and future products is to follow us on Facebook or to sign up for our newsletter on our homepage. We'll send occasional updates on new products, promotions, and giveaways.

What about your wholesale opportunities?

Feel free to email us at sales@thetubring.com for any wholesale and distribution inquiries you may have. You can expect a response from our sales representatives within 24-48 hours.