Frequently Asked Questions

 
WHAT EXACTLY IS A TUBRING?
The TubRing is the world's first bathtub drain protector & hair catcher that works with standard pop-up drain stoppers. The TubRing is a simple but ultimate solution to a problem everyone has in their bathtub - Drain clogged with hair! All you need to do is to fit a TubRing around your already installed pop-up stopper. It fits most of standard pop-up stoppers in the market and collects hair before hair gets near to the drain.
 
WHAT IS A SINKRING?
The SinkRing is a drain protector for the bathroom sink. It works the same way as the TubRing, for the sink.  
 
How can I use it?
It is very easy and take a few seconds to fit.
 
WHAT TYPE OF POP-UP STOPPERS WILL WORK WITH TUBRING AND SINKRING?
The TubRing works with three types of pop-up stoppers:

The SinkRing works with any standard bathroom sink pop-up stoppers.

 
CAN I USE A TUBRING WITHOUT A POP-UP STOPPER?
No. You need to have a stopper or plug to keep it in place. Those $10 standard pop-up stoppers can be found at retail stores like Home Depot, Lowe's as well as on amazon.com. 
 
WHAT ARE THE DIMENSIONS OF TUBRING AND SINKRING?
No.
 
DO THEY GROW MOLDS?
No. The TubRing collects hair outside the drain and it gets dried after every shower you take so there is no reason to grow molds. Unlike TubRing, most insert type strainers that plug into the drain would grow molds at some point because they are designed to collect hair inside the damp and dark drain. These insert type strainers catch not only hair but also human body oil, spit mixed with soap scum and stick to the strainer inside the drain for hours if not for days. It is the perfect environment and condition to grow molds. 
 
DOES IT SLOW DOWN THE DRAIN FLOW?
No, These strainers will not block water drainage so you will never have your feet submerged in a puddle of soapy dirty water in the middle of shower. 
 
DOES THIS CATCH NATURALLY CURLY (AFRICAN AMERICAN) HAIR?
Yes, it catches long, short, straight, curly, thin, thick, even pet hair very well while it does not inhibit the flow of water to the drain. 
 
HOW QUICKLY WILL MY ORDER SHIP?
Every order we receive is shipped out within 24-48 hours from our warehouse in California. Most customers in the United States receive their orders within 2-5 business days. We ship overseas to most countries and the arrival times have varied from 4 to 14 business days. If your order has not arrived by the 15th day, feel free to email us at support@mytubring.com for a quick investigation.
 
CAN I RETURN IT IF I DON'T LIKE IT?
After we attempt to help you diagnose any issues you may be having, we'll gladly accept returns on any of our products. We typically ask that you contact us within 60 days of receiving your product for a return, but we'll gladly extend this courtesy if special circumstances arise. As long as you ship the unit back to one of our warehouses in a timely manner, we will gladly issue a full refund of your purchase price. Please email support@thetubring.com to inquire about returns.
 
HOW CAN I STAY INFORMED ABOUT YOUR PRODUCTS?
The two best ways to stay up-to-date about our current and future products is to follow us on Facebook or to sign up for our newsletter on our homepage. We'll send occasional updates on new products, promotions, and giveaways.
 
WHAT ABOUT YOUR WHOLESALE OPPORTUNITIES?
Feel free to email us at sales@thetubring.com for any wholesale and distribution inquiries you may have. You can expect a response from our sales representatives within 24-48 hours.